Final week I went to a neighborhood pharmacy to have a prescription crammed. As I approached the prescription counter I observed an indication beside the money register that stated, ” Let’s Speak.” Contemplating it an invite I stated in a pleasant, cheery voice, ” OK let’s speak.” and proceeded to say ” How are you at this time?” The girl ready on me was not amused. She checked out me in frigid, non-responsive silence and eventually stated cooly, ” Can I allow you to?”
It didn’t take a level in nuclear physics to determine that she was completely ignoring my humble try to be pleasant so I too instantly responded to her icy tone with considered one of my very own. I gave her the data relating to my prescription and was informed curtly that I used to be on the incorrect counter. I used to be on the “PRESCRIPTION OUT” counter after I must be on the
” PRESCRIPTION IN ” counter. How foolish of me to make such a mistake. Possibly that’s why she was so unfriendly to me. I had dedicated an enormous unforgivable sin in Pharmacy Land.
As I approached the correct counter I as soon as once more noticed the signal, ” Let’s Speak.” and determined to present the place a second probability. I appeared on the girl ready on me and stated as soon as once more in an upbeat and pleasant tone, ” The opposite lady who waited on me wasn’t actually within the temper to speak so I got here down right here. So “Let’s speak.”
Once more stone chilly, icy silence adopted by ” Can I allow you to?” In the event you can’t beat them, be a part of them so I too turned cool, abrupt, assertive and stated, ” Mike Moore/ Physician Quinn/ bronchial asthma remedy/ repeat required please. She checked the pc and located that I did have 4 repeats left. I informed her that I might be in at 10:00 a.m. the subsequent day to choose it up and I left. I do know I shouldn’t have responded in form however I used to be ticked off on the manner a paying buyer was being handled.
I wished handy the lady my card and inform her that I spoke to corporations and organizations on buyer relations and can be extra that joyful to conduct a seminar for his or her staff on the subject. However I didn’t.
I’m not saying that coping with the general public is simple. It isn’t. In actual fact it may be very nerve-racking however you possibly can neutralize the stress with a easy smile and a little bit of humor. All these folks wanted to do after I responded to their invitation to speak was smile and say in a pleasant tone, “OK. Let’s speak. What can I do for you?”
Easy, simple, efficient and it leaves your buyer eager to return to do enterprise with you. Isn’t that what customer support is all about?