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Isn’t That What Buyer Service is All About?

March 28, 2025 by dapur.uk

Final week I went to a neighborhood pharmacy to have a prescription crammed. As I approached the prescription counter I observed an indication beside the money register that stated, ” Let’s Speak.” Contemplating it an invite I stated in a pleasant, cheery voice, ” OK let’s speak.” and proceeded to say ” How are you at this time?” The girl ready on me was not amused. She checked out me in frigid, non-responsive silence and eventually stated cooly, ” Can I allow you to?”

It didn’t take a level in nuclear physics to determine that she was completely ignoring my humble try to be pleasant so I too instantly responded to her icy tone with considered one of my very own. I gave her the data relating to my prescription and was informed curtly that I used to be on the incorrect counter. I used to be on the “PRESCRIPTION OUT” counter after I must be on the

” PRESCRIPTION IN ” counter. How foolish of me to make such a mistake. Possibly that’s why she was so unfriendly to me. I had dedicated an enormous unforgivable sin in Pharmacy Land.

As I approached the correct counter I as soon as once more noticed the signal, ” Let’s Speak.” and determined to present the place a second probability. I appeared on the girl ready on me and stated as soon as once more in an upbeat and pleasant tone, ” The opposite lady who waited on me wasn’t actually within the temper to speak so I got here down right here. So “Let’s speak.”

Once more stone chilly, icy silence adopted by ” Can I allow you to?” In the event you can’t beat them, be a part of them so I too turned cool, abrupt, assertive and stated, ” Mike Moore/ Physician Quinn/ bronchial asthma remedy/ repeat required please. She checked the pc and located that I did have 4 repeats left. I informed her that I might be in at 10:00 a.m. the subsequent day to choose it up and I left. I do know I shouldn’t have responded in form however I used to be ticked off on the manner a paying buyer was being handled.

I wished handy the lady my card and inform her that I spoke to corporations and organizations on buyer relations and can be extra that joyful to conduct a seminar for his or her staff on the subject. However I didn’t.

I’m not saying that coping with the general public is simple. It isn’t. In actual fact it may be very nerve-racking however you possibly can neutralize the stress with a easy smile and a little bit of humor. All these folks wanted to do after I responded to their invitation to speak was smile and say in a pleasant tone, “OK. Let’s speak. What can I do for you?”

Easy, simple, efficient and it leaves your buyer eager to return to do enterprise with you. Isn’t that what customer support is all about?

Proceed Studying

Originally posted 2023-03-21 22:30:15.

Posted in: News Tagged: Customer, Isnt, Service

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